Refund Policy

One Click Jitsi charges one-time fees for feature licenses assigned to a specific deployment. Your cloud provider charges you separately and directly for servers, storage, bandwidth and other cloud services.

We can only refund our own fee. We cannot refund cloud charges, because that money never reaches us. If a deployment ran up a cloud bill you did not expect, tell us anyway: we would rather understand how it happened, and if our product misled you we will do something about it.

• Feature licenses are paid once and do not renew automatically, so there is no feature subscription to cancel.
• A license stays assigned to its deployment. Destroying that deployment does not automatically move the license to another deployment.
• Destroying or stopping a deployment is separate from feature licensing. Cloud resources keep billing until they are stopped or destroyed in your cloud account.

If you are leaving, destroy your deployments before you go. That is the step people forget, and it is the one that keeps costing money.

• Within 7 days of purchase if the paid feature has not been activated or applied to the deployment.
• When our automation cannot deliver the purchased feature and we cannot correct the problem within a reasonable time.
• Duplicate or accidental charges, in full, as soon as we spot them or you tell us.
• When required by applicable consumer law.

• A feature that has been successfully activated and applied to the licensed deployment.
• Cloud provider charges, for the reason above.
• Custom scaling or engineering work already delivered under an approved scope, except where that scope says otherwise.

These are the normal cases, not hard rules. If your situation is reasonable and does not fit the list, ask. We would rather refund someone and keep the relationship than win an argument about a fee.

Write to us through the contact page with the email on the account and roughly when you were charged. You do not need an order number, though it helps if you have one.

We aim to decide within two working days. Approved refunds are issued through the original payment method by our payment processor, and typically take a further five to seven working days to appear on your statement, depending on your bank. Refunds are made in the currency you were charged in.

The basic trial and demo deployment cost nothing, so neither has anything to refund. You can test them without buying a feature license.